Terms of sale
GENERAL TERMS AND CONDITIONS
The Portal www.podeltatourism.it hosts a technology platform (“Platform”), designed and developed by “Deltacommerce s.r.l.”, Via del Commercio, 48 - 44123 Ferrara , and managed by PO DELTA TOURISM Srl, with headquarters in Lido degli Estensi (FE) - 44029 - Via Manzoni No. 6 - VAT No.: 01956130387, which connects Suppliers and “Users” for the online purchase and sale of tourism-related services (“Marketplace”).
On the Marketplace, Users can therefore purchase services sold by PO DELTA TOURISM Srl and made available by other suppliers under specific agreements.
Each Supplier’s general terms and conditions of sale are available in the description of each service and/or by clicking on the link provided in the purchase summary at any stage of the purchase process.
1. Definitions
User(s): the natural or legal person who, through the website and the Marketplace, purchases or books an Accommodation Product or an Experience from Suppliers.
Marketplace: the page located at www.podeltatourism.it managed by Po Delta Tourism srl, which hosts the Platform;
Platform: the technology platform named Deltabooking, designed and developed by “Deltacommerce srl,” through which Po Delta Tourism promotes and markets the Products;
Promoter or Po Delta Tourism srl: Po Delta Tourism srl, headquartered in Lido degli Estensi (FE), Viale Alessandro Manzoni No. 6, VAT No.: 01956130387, a travel agency that owns the website www.podeltatourism.it and promotes the tourism promotion and marketing network for the Comacchio, Ferrara, and Po Delta regions;
Supplier: a tourism business that markets lodging services and/or experiences in the Ferrara area through Po Delta Tourism srl;
Website: www.podeltatourism.it.;
Po Delta Tourism Profile: the Po Delta Tourism srl page on which the software for marketing the Products is implemented;
Supplier Profile: the profile through which the supplier of services and products can use the software to view, modify availability, and cancel reservations;
Voucher: the electronic confirmation of the purchase or reservation of the Product sent to the User, which includes a summary of the terms of sale and reservation;
Cancellation Policy: the terms and conditions governing the cancellation of a product purchase or reservation, including any penalties applicable to the User;
No-Show: the User’s failure to arrive at the facility by the latest check-in time specified for the start of the stay or the start of the experience, in the absence of a prior cancellation in accordance with the Cancellation Policy accepted at the time of purchase or reservation;
Reservation/Order: acceptance of the product and the terms of sale, which triggers the Supplier’s issuance of the Voucher;
Experience or Non-Accommodation Product: an activity, good, or service provided or organized by PDT and marketed through the Channel;
Accommodation Product: a hospitality service provided by lodging facilities;
2. Subject Matter
2.1 These General Terms and Conditions of Contract and any Additional Specific Terms and Conditions established by the Supplier govern the contract for the purchase or reservation of a Product by the User through the use of the Po Delta Tourism srl Profile.
2.2 These terms are published on the Marketplace and are accepted by the User at the time of booking.
2.3 Po Delta Tourism srl is therefore not a party to any contractual relationship entered into between the User and the Supplier outside the Marketplace, where the Supplier may independently market its Products.
3. Booking and Purchase Procedures
3.1 The User enters into a contract directly with Po Delta Tourism srl for the purchase or reservation of the Product, as well as any additional services, upon payment of a price or consideration in cash and in accordance with the terms agreed upon at the time the contract is concluded.
3.2 The Reservation or Order automatically triggers the issuance of a Voucher summarizing information regarding the essential characteristics of the reserved service, start or departure times, the price, cancellation and/or payment terms, specific details regarding the Product, and any guarantees required by Po Delta Tourism srl.
3.3 Upon issuance of the Voucher, the Supplier is directly obligated to the User and to Po Delta Tourism srl to provide the Product, and the User is obligated to Po Delta Tourism srl and the Supplier, in accordance with these General Terms and Conditions, the Supplier’s Cancellation Policy, and the terms set forth in the Voucher.
4. Operation of the Marketplace
4.1 The User is hereby informed and acknowledges that the order in which accommodations and experiences available for booking are displayed on the Marketplace is random and does not follow any indexing, classification, or quality criteria, and that the Product search results returned to the User directly upon querying the system are based on the following parameters: period, length of stay, number of accommodations requested, number of participants, and any filters related to the requested services.
4.2 In any case, the User acknowledges that PDT reserves the right to modify the aforementioned parameters and establish rules for search results at its discretion and in accordance with the Network’s needs.
5. Characteristics of the Accommodation Product
5.1 The page relating to the accommodation facility is managed directly and independently by the Provider.
5.2 The information regarding the Accommodation Product the User intends to purchase is contained in the notes and details of the Offer (start and end dates of the stay, number of guests, number and type of rooms, etc.) made available by the Provider to the User prior to acceptance of the Offer.
5.3 The accommodation page includes a description of the property, its category, structural features, location, details of additional services, and images (photos/videos/audio-videos) that the Provider uploads independently.
5.4 The Provider is solely and directly liable to the User regarding the clarity, completeness, accuracy, and timeliness of the information, whether published online or provided during the booking and confirmation process.
6. Characteristics of Non-Accommodation Products
6.1 The page relating to the Product/Experience is managed directly and independently by PDT in agreement with the Provider.
6.2 The information regarding the Product searched for by the User is contained in the notes and details of the Offer (start time of the Experience, meeting or departure location, how the Experience will be conducted, estimated duration, any on-site contacts, etc.) made available by Po Delta Tourism srl to the User prior to acceptance of the Offer.
6.3 The page for the Experience contains a description of the Experience, its schedule, format, and features, any specific instructions, and any other useful information for the User.
6.4 Po Delta Tourism srl is solely and directly liable to the User regarding the clarity, completeness, accuracy, and timeliness of the specific terms and conditions and information, whether published online or provided during the booking and confirmation process.
6.5 The Provider reserves the right to entrust the delivery of the Product to a third party acting as a subcontractor. In any case, the Supplier remains solely and exclusively liable to the User for the proper and timely performance of the contract and for any damages resulting from breaches or shortcomings suffered by the User.
7. User Rights and Obligations
7.1 The User has the right to enjoy the Accommodation Product and the booked Experience, purchased at the cost and under the terms specified in the Voucher.
7.2 The User is responsible for the accuracy and authenticity of the information provided at the time of booking, on the basis of which Po Delta Tourism srl formulated the offer as set forth in the Voucher.
7.3 Payment for the Product must be made according to the agreed-upon terms and schedule.
7.4 The User is obligated to behave appropriately and to comply with the policies established by Po Delta Tourism and the Provider regarding the use and enjoyment of the Product.
8. Rights and Obligations of the Supplier
8.1 Po Delta Tourism srl is entitled to payment of the agreed-upon price and any deposit, if applicable.
8.2 The Supplier is obligated to ensure that its policies are clearly communicated and transparent, including, for example, regarding the admission of pets or other specific features of the Product.
9. Payments and Credit Card Information
9.1 Payment for the Product is governed by the terms set forth by Po Delta Tourism srl at the time of the offer and on its Profile.
9.2 Po Delta Tourism srl may request that the User provide credit card information both as a form of guarantee and to charge the price, when agreed upon by the parties.
9.3 Po Delta Tourism srl guarantees that such transactions will take place via secure connections and protocols, in accordance with the law.
9.4 By providing their credit card information, the User accepts and authorizes Po Delta Tourism srl to carry out the transactions provided for in the contract and in these General Terms and Conditions.
9.5 The Supplier has a right of retention over items belonging to the User in the event of non-payment or delayed payment for the Product by the User.
10. Deposit
10.1 Po Delta Tourism srl has the right to request, as a form of guarantee for the Order, a confirmation deposit or an advance payment for the Product purchased or reserved.
10.2 The User agrees that the deposit, once paid, will be credited as a down payment toward the balance of the price or, in the event of the User’s default, that it will be retained by Po Delta Tourism srl in accordance with the provisions of Article 11 below and any applicable Special Additional Terms and Conditions.
10.3 If Po Delta Tourism srl requires the payment of a deposit at the time of booking, this will be binding on Po Delta Tourism srl only upon receipt of the funds.
11. Cancellation, Penalties, and “No-Shows”
11.1 With regard to cancellation of the reservation by the User, these General Terms and Conditions of Sale and the Special Additional Terms and Conditions of Sale of Po Delta Tourism srl apply.
11.2 A User intending to cancel a reservation must provide written notice (in the manner specified in the Voucher) directly to Po Delta Tourism srl.
11.3 If the cancellation is made within the time limits established at the time of booking, the User is entitled to a refund of any deposit paid.
11.4 The refund will be made via bank transfer within 30 days of the cancellation or from the date the funds are actually credited to the bank account of Po Delta Tourism srl.
11.5 If the cancellation occurs after the established deadline, is not made at all, or the User fails to check in at the accommodation facility (a so-called “No Show”), Po Delta Tourism srl may apply the following penalties:
- 0% of the Product cost for cancellations made 11 (thirty-one) days prior to the arrival date;
- 30% of the cost of the Product for reservations canceled between 30 (thirty) and 6 (six) days before the arrival date;
- 100% of the cost of the Product for reservations canceled between 5 (five) days and a “No Show.”
Exceptions specified at the time of booking are reserved.
In the case of a non-accommodation Product, the User will receive a refund for the experience already purchased only if the cancellation is made at least 24 hours prior to the start time of the experience. This condition does not apply to events not listed in the catalog and/or those held on a single date. E.g., New Year’s Eve dinners, special gala dinners.
11.6 “No-Show” refers to the situation in which the User fails to arrive at the booked accommodation by the latest check-in time specified for the scheduled day or by the start time of the experience indicated on the Voucher, unless otherwise agreed.
11.7 Any changes requested by the User with respect to what was agreed upon at the time of purchase or booking must be arranged directly with Po Delta Tourism srl, without prejudice to the latter’s right to invoke the provisions of this article where applicable.
12. Unforeseeable Circumstances and Force Majeure
12.1 The issuance of the Voucher marks the conclusion of the contract and establishes its binding effect between the parties, except in cases of unforeseeable circumstances or force majeure that prevent the Supplier from providing the Product or Experience. In such cases, any deposit paid will be refunded by Po Delta Tourism srl within the same timeframes provided for in the preceding article.
12.2 If, however, the Product or Experience is unavailable or cannot be provided as stipulated in the contract for reasons attributable to Po Delta Tourism srl or the Supplier, the Supplier is obligated, in the case of an Accommodation Product, to “rebook” the User into accommodations belonging to the same or a higher category; whereas in the case of a Non-Accommodation Product, to offer the User an equivalent Experience as an alternative, assuming responsibility for any additional costs.
12.3 If, due to the specific characteristics of the Product, it is not possible to proceed as described above, or if the User decides to reject the proposed alternatives, Po Delta Tourism srl is obligated to refund the deposit or down payment required at the time of booking, without prejudice to any compensation for damages claimed by the customer.
13. Governing Law and Jurisdiction
13.1 These general terms and conditions of sale are governed by Italian law and the Italian Civil Code.
13.2 For any dispute arising from the interpretation, application, and performance of the contract, it is agreed that the Court of Ferrara shall have exclusive jurisdiction, except in cases where the User qualifies as a Consumer and, therefore, the court where the User resides or has his or her domicile shall have territorial jurisdiction.